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No. You can get your phone evaluated without any commitment on your part. We will never charge you for a repair without your consent first. When our evaluation has been completed, we will be able to give you the exact price for your phone repair.
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No. You just have to drop by in store whenever the timing is optimal for you or call us to make sure there are time windows still available. However, getting an appointment allows us to make sure we have the part in our inventory and allows us to give you a better estimation of the time required to get it done.
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Your repair is always covered by our 100 days warranty. If the part is defective or if your device stops working properly within this period, we will make anything in our power to make sure your phone works properly again, for free. However, liquid damages and physical damages happening after the repair are not covered by the warranty.
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Our experts conduct a series of standardized tests before and after the repair process. They will conduct this test with you when you come pick up your device. This procedure assures us that your phone works normally. When you leave your device in store, you can either come back later during the day, pick it up another day or ask our technicians to notify you when the job is done.
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Every device sold in store goes through a standardized certification process before being eligible to sale. We don’t sell any phone that has suffered a liquid damage or that is registered on the Canadian blacklist. All of our certified devices are opened and thoroughly inspected. Plus, they undergo a long process of technical evaluation and are tested during several days by our experts. Every phone has his technical file that records every test ran on it beforehand. Buying a certified phone with us is a guarantee of quality and reliability.
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Certified devices come with a 90 days warranty including parts and work time. Physical and liquid damages are not included in that warranty. If any issues occur within this period, we will repair your device for no charge and will make sure your device is fully functional or exchange it for another one if need be. The refund period is 10 days. MobileNinja can refuse to refund any device that comes back with any damage that was not present before the sale.
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Certified devices come with the USB cable and wall charger.
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No. The vast majority of repairs are risk-free. When a risky repair has to be performed on your device, our experts will backup your phone and keep your data safe.
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Yes. Our experts know the importance of your privacy and are expected to respect a strict confidentiality policy. If your data is sensible, don’t hesitate to inform one of ours technician when you come in store.
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Yes. Most of the time, your data can be recovered and transferred from one device to another with the installation of a temporary part. However, in case of motherboard failures or liquid damage, it is possible that the data cannot be recovered. Our experts will gladly help you recover your data if possible.
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No. Unfortunately, we do not offer phone plans or residential services.
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It depends on the nature of the repair. The average length of a repair goes between 30 minutes to an hour. Don’t hesitate to call us or drop by in store to get a more precise timeframe.
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Yes. To obtain an evaluation of the value of your old device, you just have to drop by in store and we will give you an estimate. Note that our experts can refuse to give a price on the phone or via email.
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We accept payment with a credit card (Mastercard and Visa), a debit card or in cash.
Other
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The IMEI is the serial number of your phone. Every phone has a unique serial number. To find your device’s IMEI, you only need to go to your calling menu and compose *#06#. The number displayed on the screen is your IMEI.
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The deoxidation is a process that allows us to remove water or humidity from a phone that had a liquid damage. We plunge the phone into a solution of isopropyl alcohol to remove moisture. The process has a success rate of about 60-70% depending on your reaction time after the incident. The faster you drop by in store, the better your chances. We advise you come as soon as possible and that you don’t try to power the device on or charge it after the incident. That may cause more damage to the device and lower the success rate considerably.