Mobile Ninja ensures the quality of repairs, parts used in the services, and any replacement device under this agreement with a 100 days Limited Warranty from the date the services are concluded, bound by the stipulations and exclusions highlighted below:
A. Limited Warranty Exclusions:
Not applicable to devices exposed to liquids or moisture beyond the manufacturer’s recommended usage, regardless of repair attempts for such damages.
Excludes coverage for devices experiencing abuse, misuse, or damage from external forces, acts of God, natural degradation not affecting intended use, battery leaks, or damages resulting from leaks.
Does not cover defects induced by your actions like mishandling, operation beyond design limits, unauthorized repairs or modifications.
Null if the device shows signs of tampering or damage from corrosion, excess electrical current, heat, or vibration, and other conditions beyond our control.
Limited to specific software services: factory restores, backups, jailbreaks, and unlocks.
Not applicable if post-service, the device undergoes unauthorized software modifications, including updates, unauthorized software usage, or attempts to alter installed software by us.
Non-transferable and invalid for devices with altered, defaced, or missing serial numbers.
B. Ownership of Repaired or Replaced Parts and Devices:
All replaced parts or devices become our property, and you relinquish rights to them, unless mandated otherwise by law.
C. Limited Warranty Procedure:
For malfunctions within the warranty period, return the device for our evaluation at a store or service center within the system, bearing any shipping costs.
Free repairs for verified defective parts or repairs used during services or defective replacement devices, as determined by us.
D. No-Lemon Policy:
For replacement devices, a fourth replacement within the warranty period after three covered repairs warrants a like-for-like replacement, either new or refurbished at our discretion.
Subsequent replacements maintain the original 100 days warranty period.
Returns, refunds, or exchanges necessitate the following:
Return Merchandise Authorization (RMA) issued by Mobile Ninja (to be included with the returned item).
Original purchase invoice.
Intact and undamaged original packaging.
All original accessories in pristine condition.
Note: Mobile Ninja doesn’t sell new devices or offer extended warranties beyond 90 days on any items sold on the site. All sales are final and undertaken at the buyer’s risk as outlined in our terms of purchase, service, and warranty. Refunds are exclusively issued at Mobile Ninja’s discretion for orders cancelled by Mobile Ninja, using the original payment method.
Accepted payment methods at our online store include VISA, Mastercard, American Express, Google Pay, Apple Pay, and PayPal.
Mobile Ninja handles the storage, sale, invoicing, and shipping of products available on the online store, operating in Quebec province.
Order processing begins on the next business day or as soon as possible. A confirmation email will be sent upon order placement, but shipping only commences upon order processing completion, payment confirmation, and package readiness for carrier pick-up.
The carrier assumes responsibility for the safety of the goods against theft, loss, or damage from the moment Mobile Ninja hands over the goods till delivery. Ownership transfer to the buyer happens upon delivery to the address provided at purchase. Shipping conditions include:
Free standard shipping for orders over $100 (before taxes), excluding express shipments.
Shipping costs for ineligible orders are determined based on package dimensions, weight, and delivery address.
Mobile Ninja doesn’t handle sales or shipping outside Canada.
Changes in shipping costs and estimated delivery dates might occur due to unforeseen circumstances.
Aside from products under manufacturer’s warranty, Mobile Ninja guarantees product functionality for 90 days post-purchase, under certain conditions.
Absolutely, we do offer repair bundles. Please contact us at 819-588-4652 to discuss the options available for you.
Yes, we handle such cases frequently. You can purchase the diagnostic service and send your phone to us. We will provide you with a quote on the same day we receive the device before initiating any repair work on your iPhone.
We service a broad spectrum of devices, including but not limited to phones, tablets, laptops, and gaming consoles. Please get in touch with our support team at 819-588-4652 or visit our website to explore our repairs section.
Although checking out online before mailing your phone helps expedite the repair process, it is not mandatory. If you prefer, you can send your iPhone with your contact details and a brief description of the issues you’re facing to avoid any repair delays.
Yes, we offer a 100 days warranty on parts and labor. If any issues related to the repair arise within this period, we will resolve them at no extra cost. Please note that the warranty is subject to the conditions outlined in our Repair Terms of Service and does not cover abuse, physical or liquid damage.
No, we have SIM cards available to test your phone; you don’t need to send yours.
Yes, the passcode is necessary to facilitate the testing of all device functions. Some devices have a “repair mode” or “maintenance mode” that allows us to test the device without having access to any data which you can also use before giving us the device. Should you deny to give us the passcode to access the device for tests , we cannot guarantee the functionality of certain features of the device namely but not limited to Wi-Fi, Bluetooth, rear camera, etc.
Absolutely, just contact our customer service at 819-588-4652 to make the necessary arrangements. Please be informed that we are not liable for packages lost during transit if you provide your own shipping label or account.
Certainly! Call us at 819-588-4652, and our Customer Service Representatives will guide you through alternative payment options.
No, the service includes all necessary parts and labor to restore your phone’s failed functionality but excludes water damage sensor replacement.
Unfortunately, due to its high cost, logic board replacements are not included in the water damage service. Logic boards affected by liquid damaged are only handled through our data recovery service due to the extent of damages and the unreliability of a device after being damaged by liquid.
Yes, you should still send your device for the water damage service even if it has been exposed to liquids other than water. While the success rate for repairing saltwater damage is lower, there is still a substantial chance of recovery.
Firstly, avoid turning the phone on to prevent serious short circuits. Then, promptly send your device to us for water damage service, as quick action significantly increases the likelihood of a successful repair.
Yes, as water damage can cause a myriad of issues, the complete water damage service is necessary to address all potential underlying problems.
If repair is not possible whether it is a liquid damage or a fault more severe than anticipated, no additional fees than the basic fee paid upfront are expected. If you do not want the device back or wish to avoid return shipping charges, we can recycle the device at our facility.
No, we cannot offer warranties on devices that had liquid damages. We stand behind our work for the 100 days warranty offered on replaced parts but we cannot guarantee full functionality of a device that had liquid damage.
Yes, in most case the screen repair service will restore the touch functionality of your phone, as the replacement part includes the digitizer, which is responsible for touch sensitivity.
Yes, a 1-year warranty is included on all our parts and repair services, which covers only the replaced parts and not any subsequent damage or components that were not replaced.
We source our parts from similar vendors to those Apple uses, adhering to strict OEM specifications. While not “from Apple”, they match the quality and specifications used by Apple. We do offer OEM Apple parts for some repairs as they become more available.
Yes, we have a single location based in Sherbrooke, Québec, Canada.
Absolutely, some repairs can be done within an hour or so while you wait and some others can take a few hours. However, some repairs do require more time. Please ask us beforehand if you need a clear timeframe for a specific repair.
No, appointments are not necessary. You can walk in during our operating hours, and we will be happy to assist you with your repair needs.
Hours:
Mon – Wed – 9am – 5pm
Thur – Fri – 9am – 6pm
Sat – 10am – 5pm
