Mobile Ninja ensures the quality of repairs, parts used in the services, and any replacement device under this agreement with a one-year Limited Warranty from the date the services are concluded, bound by the stipulations and exclusions highlighted below:
A. Limited Warranty Exclusions:
Not applicable to devices exposed to liquids or moisture beyond the manufacturer’s recommended usage, regardless of repair attempts for such damages.
Excludes coverage for devices experiencing abuse, misuse, or damage from external forces, acts of God, natural degradation not affecting intended use, battery leaks, or damages resulting from leaks.
Does not cover defects induced by your actions like mishandling, operation beyond design limits, unauthorized repairs or modifications.
Null if the device shows signs of tampering or damage from corrosion, excess electrical current, heat, or vibration, and other conditions beyond our control.
Limited to specific software services: factory restores, backups, jailbreaks, and unlocks.
Not applicable if post-service, the device undergoes unauthorized software modifications, including updates, unauthorized software usage, or attempts to alter installed software by us.
Non-transferable and invalid for devices with altered, defaced, or missing serial numbers.
B. Ownership of Repaired or Replaced Parts and Devices:
All replaced parts or devices become our property, and you relinquish rights to them, unless mandated otherwise by law.
C. Limited Warranty Procedure:
For malfunctions within the warranty period, return the device for our evaluation at a store or service center within the system, bearing any shipping costs.
Free repairs for verified defective parts or repairs used during services or defective replacement devices, as determined by us.
D. No-Lemon Policy:
For replacement devices, a fourth replacement within the warranty period after three covered repairs warrants a like-for-like replacement, either new or refurbished at our discretion.
Subsequent replacements maintain the original one-year warranty period.
Returns, refunds, or exchanges necessitate the following:
Return Merchandise Authorization (RMA) issued by Mobile Ninja (to be included with the returned item).
Original purchase invoice.
Intact and undamaged original packaging.
All original accessories in pristine condition.
Note: Mobile Ninja doesn’t sell new devices or offer extended warranties beyond 90 days on any items sold on the site. All sales are final and undertaken at the buyer’s risk as outlined in our terms of purchase, service, and warranty. Refunds are exclusively issued at Mobile Ninja’s discretion for orders cancelled by Mobile Ninja, using the original payment method.
Accepted payment methods at our online store include VISA, Mastercard, American Express, Discover, Google Pay, Apple Pay, and PayPal.
Mobile Ninja handles the storage, sale, invoicing, and shipping of products available on the online store, operating in Quebec province.
Order processing begins on the next business day or as soon as possible. A confirmation email will be sent upon order placement, but shipping only commences upon order processing completion, payment confirmation, and package readiness for carrier pick-up.
The carrier assumes responsibility for the safety of the goods against theft, loss, or damage from the moment Mobile Ninja hands over the goods till delivery. Ownership transfer to the buyer happens upon delivery to the address provided at purchase. Shipping conditions include:
Free standard shipping for orders over $100 (before taxes), excluding express shipments.
Shipping costs for ineligible orders are determined based on package dimensions, weight, and delivery address.
Mobile Ninja doesn’t handle sales or shipping outside Canada.
Changes in shipping costs and estimated delivery dates might occur due to unforeseen circumstances.
Aside from products under manufacturer’s warranty, Mobile Ninja guarantees product functionality for 90 days post-purchase, under certain conditions.
There is an inconsistency regarding the warranty period. In the “Returns” section, it mentions a 90-day warranty, while the “Warranty” section mentions a one-year limited warranty. This needs clarification.
The “Shipping” section mentions “Cellzone Group”, which seems out of place. This should be reviewed and potentially replaced with “Mobile Ninja” for consistency.
The document is largely centered on warranty and return policies, it might benefit from a more comprehensive “How Can We Assist You?” section that addresses other potential customer service aspects or queries.
Absolutely, we do offer repair bundles. Please contact us at 819-588-4652 to discuss the options available for you.
Yes, we handle such cases frequently. You can purchase the diagnostic service and send your phone to us. We will provide you with a quote on the same day we receive the device before initiating any repair work on your iPhone.
We service a broad spectrum of devices, including but not limited to phones, tablets, laptops, and gaming consoles. Please get in touch with our support team at 819-588-4652 or visit our website to explore our repairs section.
Although checking out online before mailing your phone helps expedite the repair process, it is not mandatory. If you prefer, you can send your iPhone with your contact details and a brief description of the issues you’re facing to avoid any repair delays.
Yes, we offer a 1-year warranty on parts and labor. If any issues related to the repair arise within this period, we will resolve them at no extra cost. Please note that the warranty is subject to the conditions outlined in our Repair Terms of Service.
No, we have SIM cards available to test your phone; you don’t need to send yours.
Yes, the passcode is necessary to facilitate the testing of all device functions. If you choose not to provide it, we cannot guarantee the functionality of certain features like camera, wifi, and Bluetooth.
Absolutely, just contact our customer service at 819-588-4652 to make the necessary arrangements. Please be informed that we are not liable for packages lost during transit if you provide your own shipping label or account.
Certainly! Call us at 819-588-4652, and our Customer Service Representatives will guide you through alternative payment options.
No, the service includes all necessary parts and labor to restore your phone to a fully functional state but excludes water damage sensor replacement.
Unfortunately, due to its high cost, logic board replacements are not included in the water damage service. If it is irreparably damaged, we cannot proceed with the repair, and you will be refunded.
Yes, you should still send your device for the water damage service even if it has been exposed to liquids other than water. While the success rate for repairing saltwater damage is lower, there is still a substantial chance of recovery, and you incur no costs if the repair is unsuccessful.
You can still send in your phone for repair. To make the necessary arrangements, please contact our customer service at 1-877-320-2237. Note that we are not responsible for packages lost during return shipping if you supply your own label or account.
Firstly, avoid turning the phone on to prevent serious short circuits. Then, promptly send your device to us for water damage service, as quick action significantly increases the likelihood of a successful repair.
Yes, as water damage can cause a myriad of issues, the complete water damage service is necessary to address all potential underlying problems.
The general time frame is 24 to 72 hours, which may vary depending upon the extent of damage to the logic board and other components.
If repair is not possible, we will refund your payment, deducting only the return shipping cost. If you do not want the device back or wish to avoid return shipping charges, we can recycle the device at our facility.
Yes, we provide a 1-year warranty covering the parts replaced or repaired during the service, safeguarding you against any future issues with those parts.
Yes, the Glass & Digitizer repair service will restore the touch functionality of your phone, as the replacement part, the Digitizer, is responsible for touch sensitivity.
Yes, the glass replacement service, which replaces the entire glass face, will suffice regardless of the extent of the existing damage.
Yes, a 1-year warranty is included on all our parts and repair services, which covers only the replaced parts and not any subsequent damage or components that were not replaced.
We source our parts from similar vendors in China to those Apple uses, adhering to strict OEM specifications. While not “from Apple”, they match the quality and specifications used by Apple.
Yes, we have a single location situated in Sherbrooke, Québec, Canada.
Absolutely, most repairs can be done within 30 minutes or less while you wait. However, water damage repairs require a longer time, typically 24 to 48 hours.
No, appointments are not necessary. You can walk in during our operating hours, and we will be happy to assist you with your repair needs.
Hours: Mon – Wed – 9am – 5pm
Thur – Fri – 9am – 6pm
